POST TIME: 22 March, 2019 00:00 00 AM
Experts emphasise ITES export

Experts emphasise ITES export

Tanvir Ahmed, country director of C-trade, speaks at a seminar at the ongoing BASIS Softexpo 2019 in the capital yesterday. photo: courtesy

Bangladesh should put more emphasis on exporting IT enabled services (ITES) rather than only software, experts at a seminar at the ongoing BASIS Softexpo 2019 said yesterday. They said as the software market in the world gets saturated, the next big export material in the IT sector would be the ITES.

They were speaking at the seminar titled “New export strategy and market readiness” at the International Conven-tion City in Bashundhara in the capital.

Speaking on the occasion, Mary Heather White, Program Director of TFO Canada said, ITES is also called web-enabled services or remote services and it covers the entire gamut of operations which exploit Information Technology for improving the efficiency of an organization.

She said these services provide a wide range of career options that include opportunities in call centres, medical transcription, medical billing and coding, back-office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geo-graphical Information System), HR services, web services etc.

“Countries like Canada would be more interested in exporting medical transcription from Bangladesh rather than Bangladeshi software,” said Mary.

She said as Bangladesh has a large young population, it has bright prospect in training manpower. “ITES is mostly about human oriented service rather than machine oriented. So Bangladesh has a huge benefit here,” she said.

Country Director of C-trade Tanvir Ahmed who was present at the seminar said, the new entrants in the Bangladeshi software market should focus more on ITES. “We should bring changes in our export strategies,” she said.

Referring that the government has granted 10 per cent cash incentive to the ICT industry against their exports, Tanvir said, “I am quite sure ITES exporters will feel encouraged to export more and we will find more and more companies which will start exporting their products.”