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29 December, 2017 00:00 00 AM
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BTRC conducts drives to monitor call quality

Data analysis yet to be started
Tareque Moretaza
BTRC conducts drives to monitor call quality

The Bangladesh Telecommunication Regulatory Commission (BTRC) is conducting test drives in the country to check the quality of services (QoS) provided by mobile phone operators. However, the data analysis has not started because there is no lab for this purpose. “When the lab is set up, we will analyse the data acquired through the test drives,” a BTRC official told The Independent. The test drives would allow the commission to know the ground reality of QoS and take appropriate action against errant operators, the BTRC official said.

BTRC had launched the drives on a pilot basis in Dhaka in January, and now it has decided to run them across the country. The telecom regulator started monitoring the services by mobile phone and broadband wireless access (BWA) operators following large-scale dissatisfaction among subscribers about call drops and slow internet speed.

BTRC took the decision to monitor service quality at its 209th meeting. It also approved housing and financial facilities for the officials assigned for the task.

According to the BTRC, the test drives will be conducted 24 hours on main roads and connecting roads across the country. The regulatory commission had imported the necessary equipment for monitoring QoS in December 2016.

“It is a very important task. We will not compromise on QoS. We are now collecting data for this purpose,” BTRC chairman Shahjahan Mahmood said.

On October 19, 2016, state minister for foreign affairs Md Shahriar Alam had taken to Facebook to vent his anger at Grameenphone, the country’s top mobile phone operator, for call drops and poor services.

Following this, State Minister for Posts and Telecommunications Division Tarana Halim had asked the CEOs of telecom operators to resolve the problem.

Earlier, on October 19, 2015, the posts and telecommunication division had directed BTRC to take measures to return call minutes to subscribers in case of call drops. At that time, the country’s telecom operators were asked to pay compensation to subscribers by December 2015.

Then, on January 28, 2016, Halim had ordered mobile phone operators to inform their subscribers through SMSs about compensations in case of call drops.

 

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Editor : M. Shamsur Rahman

Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

Editor : M. Shamsur Rahman
Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

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