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24 May, 2019 00:00 00 AM
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BTRC to host public hearing June 12 to know users’ complaints

Staff Reporter, Dhaka

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services Bangladesh Telecommunication Regulatory Commission (BTRC) is going to hold a public hearing to listen to subscribers’ complaints on June 12.

The hearing will take place at Institution of Engineers, Bangladesh auditorium at Ramna in Dhaka where BTRC will host around a few hundred customers through a registration process. To participate in the hearing, BTRC has requested the subscribers to register themselves by filling up the specific form available on BTRC website: http://www.btrc.gov.bd/registration-form within June 3, 2019, said a BTRC statement.

The subscriber could share their experiences and opinion on call drop, voice call as well as internet bundle packages and prices at the hearing.  This is the second time that BTRC is hosting such an event to resolve the issues. At the public hearing, the senior executives of the mobile operators will be present and they have to respond to queries and complaints.

The interested candidate would be informed through mail about the participation in the hearing. According to the commission, the public hearing is being arranged to hear subscribers’ opinion, reaction and take necessary action accordingly by the telecom regulator.

Recently, the commission at a meeting decided to hold the hearing following upward trend of complains from the customers.

Earlier, on 22 November 2016, BTRC had hosted its first ever public hearing on quality of services.

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Editor : M. Shamsur Rahman

Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

Editor : M. Shamsur Rahman
Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

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