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3 November, 2018 00:00 00 AM / LAST MODIFIED: 2 November, 2018 11:23:43 PM
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QUALITY SERVICES IN TELECOMS SECTOR

BTRC opts for third party

Plans to float tender soon
Tareque Moretaza, Dhaka

In a bid to ensure the much-awaited improvement and proper quality of service (QoS) on the telecom sector, regulator BTRC (Bangladesh Telecommunication Regulatory Commission) plans to give the responsibility to a third party.

The telecoms regulator also plans to float a tender at the earliest to select the third party company, Md Jahurul Haque, BTRC acting chairman said.

Earlier, Posts, telecommunications and information technology minister Mustafa Jabbar, however, said government was working to ensure QoS and no negligence would be tolerated.

In February 2018, Shahjahan Mahmood, then chairman of the BTRC, had said the quality of service guideline had been finalised. But the guideline is yet be implemented, though four months have passed.

The telecom regulatory body, however, shared a graph of the implementation process on the BTRC website, where it is mentioned that the BTRC is in the process of finalising the QoS standards for the operators. The performance of service providers against the QoS benchmarks is to be reported to the BTRC through a monthly monitoring report in the first week of every month.

The BTRC may publish a summary of this report on its website.

The BTRC may, if required, direct any of its staff members or an agency appointed by the commission to inspect or audit the records maintained by the operators against each parameter under the QoS directive. It can also get such records inspected or audited to ensure compliance with the provisions of the directive at any time.

The BTRC, if necessary, may cross-check the reports given by the operators by its own benchmarking tools or terminals. An administrative fine and legal action may be imposed and taken for the violation of any of the provisions of the QoS directive.

Earlier, Sajeeb Wazed Joy had expressed his displeasure at a meeting with the Posts and Telecommunications Division, ICT Division, and the BTRC.

Mobile phone operators, however, told the PM’s ICT affairs adviser that they were not solely responsible for the sub-standard service quality. “The operators just provide network services. We have to depend on a third party for optical fibre, bandwidth, spectrum, energy and other issues relating to the QoS,” said a representative of these operators at the meeting.

The high price of spectrum was a big obstacle, they had pointed out.

“We will provide spectrum at a lower price,” the PM’s ICT affairs adviser had said, adding that the price of spectrum would be reduced.

"Operators have to take it in the form of packages. If they buy more packages, the prices will be lower. But they have to pay the present market price if they purchase just 1 MHZ of spectrum,” Joy said.

Earlier, in April, the BTRC finalised a new set of regulations under which the telecom and Internet service providers will have to pay a penalty for non-compliance with the service standards set by the regulator.

 

 

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Editor : M. Shamsur Rahman

Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
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Editor : M. Shamsur Rahman
Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

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