BTRC to hear mobile phone users’ complaints

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services (QoS), Bangladesh Telecommunication Regulatory Commission (BTRC) is going to organise public hearing to know the user’s experiences directly, reports BSS.
The regulator took the decision in a meeting on Sunday following the complaints being filed by the mobile phone customers frequently. Talking to the news agency, 
BTRC Chairman Dr Shahjahan Mahmood yesterday said they had planned to organise the public hearing within a month.
”QoS has appeared as a big issue since long. That’s why we’ve decided to organise the hearing concentrating on our mobile phone customers,” said Dr Mahmood.
Mentioning that BTRC is getting complaints frequently from the consumers, especially for the complexities and loophole of different internet package and call rate offers, he said they want to hear the people’s experiences directly. ”I want to connect with the people on the ground, as I also have come from grassroots level,” said the BTRC chairman. 
Replying to a query regarding the limit of participation number, Mahmood said they are mulling to increase the participants’ number to hear more people. 
Earlier, BTRC has organised public hearing on different issues where it had limited the participants number and as a result, most of the seats were booked by the representatives of mobile phone companies. 
BTRC officials said nowadays they are receiving a good number of complaints, of which most is related to the QoS especially call drop and internet packages. 
State minister for post and telecommunications Tarana Halim after assuming the office has put concentration on the issue. She has taken initiative to pay compensation for each dropped call-minute and also directed the operator to trim internet price.  Moreover, the telecom regulator has also taken steps to formulate QoS guideline. But, the mobile phone operators in the country have failed to ensure the QoS to satisfy the customers.
Earlier, Bangladesh Telecommunication Regulatory Commission (BTRC) has introduced a helpline to receive the complaints of mobile phone users. Short code “2872” will be available for the subscribers from 9:00am to 5:00pm.
Customers can lodge complaints with the telecom regulator by dialling 2872 if they fail to get any remedy from any operator.
At present, subscribers can file complaints against any operator on the regulator's website or by sending an e-mail to BTRC.
Officials said the initiative has been taken as the number of complaints on various services has gone up, especially on data services.

BTRC to hear mobile phone users complaints

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services (QoS), Bangladesh Telecommunication Regulatory Commission (BTRC) is going to organise public hearing to know the users experiences directly, reports BSS. The regulator took the decision in a meeting on Sunday following the complaints being filed by the mobile phone customers frequently. Talking to the news agency, BTRC Chairman Dr Shahjahan Mahmood yesterday said they had planned to organise the public hearing within a month. QoS has appeared as a big issue since long. Thats why weve decided to organise the hearing concentrating on our mobile phone customers, said Dr Mahmood. Mentioning that BTRC is getting complaints frequently from the consumers, especially for the complexities and loophole of different internet package and call rate offers, he said they want to hear the peoples experiences directly. I want to connect with the people on the ground, as I also have come from grassroots level, said the BTRC chairman. Replying to a query regarding the limit of participation number, Mahmood said they are mulling to increase the participants number to hear more people. Earlier, BTRC has organised public hearing on different issues where it had limited the participants number and as a result, most of the seats were booked by the representatives of mobile phone companies. BTRC officials said nowadays they are receiving a good number of complaints, of which most is related to the QoS especially call drop and internet packages. State minister for post and telecommunications Tarana Halim after assuming the office has put concentration on the issue. She has taken initiative to pay compensation for each dropped call-minute and also directed the operator to trim internet price. Moreover, the telecom regulator has also taken steps to formulate QoS guideline. But, the mobile phone operators in the country have failed to ensure the QoS to satisfy the customers. Earlier, Bangladesh Telecommunication Regulatory Commission (BTRC) has introduced a helpline to receive the complaints of mobile phone users. Short code 2872 will be available for the subscribers from 9:00am to 5:00pm. Customers can lodge complaints with the telecom regulator by dialling 2872 if they fail to get any remedy from any operator. At present, subscribers can file complaints against any operator on the regulators website or by sending an e-mail to BTRC. Officials said the initiative has beentaken as the number of complaints onvarious services has gone up, especially on data services.