POST TIME: 2 March, 2018 00:00 00 AM / LAST MODIFIED: 6 March, 2018 09:18:38 PM
Quality of service guideline finalised: BTRC chief
Tareque Moretaza

Quality of service guideline finalised: BTRC chief

Bangladesh Telecommuni-cation Regulatory Commission (BTRC) has finalised the quality of service guideline, said BTRC Chairman Shahjahan Mahmood.

“The quality of service guideline has been finalised and it will be implemented very soon, BTRC Chairman Shahjahan Mahmood told The Independent last week.

“We will not compromise about the quality of service (QoS), the telecom regulator will have to ensure the QoS to satisfy their customers in all services including 4G,” he added.  

In telecommunication, QoS refers to a complex set of parameters. In layman’s terms, these basically translate into the quality of voice and data services a subscriber enjoys from a telecom operator.

The Bangladesh Telecom-munication Regulatory Commission (BTRC) has received a number of customer complaints in recent times about the QoS of the four telecom operators of the country.

However, Grameenphone and Banglalink acquired new spectrum and got the tech neutrality provision in the recently held auction that only Robi enjoyed so far.

So, the regulator and the ministry concerned have decided to not give any elbowroom to telecom operators with respect to QoS.

Mustafa Jabbar, the minister for posts, telecommunications and information technology, told The Inde-pendent that the ministry will accept no excuse from the tele-com operators now.

“They (the telcos) wanted more spectrum and tech neutrality; they have got it. Now, they must ensure QoS for subscribers,” he said.

Jabbar argued that common people pay the telcos for their service. “If you take money against a service, it’s your duty to make sure the service is of top quality,” he asserted.

After the BTRC floated the notice for the auction, four telecom operators  expressed their interest in taking part in it. But ultimately, only two did.

The state-owned Teletalk refused to apply to take part in the auction and Robi only paid for tech neutrality. Grameenphone took 5MHz from only the 1800 band, while Banglalink took 10.6 MHz spectrum from the 2100 and 1800 bands.

Mahmood explained that with one megahertz of spectrum, a mobile operator in Bangla-desh serves 10 to 15 times the number of customers a telco in Malaysia or Germany does.

Grameenphone serves 20 lakh people with one megahertz of spectrum, Banglalink serves 16 lakh, and Robi serves 12 lakh. On the other hand, Malaysian telecom operator Axiata serves only 1.86 lakh people with one megahertz. Maxis, another Malaysian telco, serves 2 lakh people with one megahertz, Mahmood pointed out.

In Germany, Vodafone serves only 2.2 lakh people with one megahertz, he said, adding that the Bangladeshi telcos should have bought more spectrum to ensure QoS.

Mobile operators, however, believe that they will be able to ensure QoS with their acquired capacity. “We will not compromise on customer experience when we launch 4G,” said Michael Foley, the chief executive officer (CEO) of Grameenphone.

Bangladesh Telecommuni-cation Regulatory Commission (BTRC) on February 25 said it will activate "100" as new short-code replacing the existing one to hear complaints.

"The new three-digit

short-code '100' eased the operation of Complaints for Teleco-mmunication Service (CTS) call centre," BTRC Secretary and Spokesperson Sarwar Alam said in a media release.

Complaints Management Taskforce (CMT) is assigned to oversee the CTS for solving the complaints of customers and taking effective measures, he added.

Earlier in 2016, telecom regulator introduced short-code "2872" to hear the complaints of mobile

phone, internet and other telecom related users. But, now it was deactivated following the opening of new short-code.