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12 June, 2019 00:00 00 AM
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BTRC public hearing today to know users’ complaints

STAFF REPORTER, DHAKA
BTRC public hearing today to know users’ complaints

Bangladesh Telecommunication Regulatory Commission (BTRC) is set to host the second public hearing today to know the experiences and complaints on quality of services directly from the clients of telecom operators.

The hearing would begin at 11am at Institution of Engineers, Bangladesh auditorium.

The quality of telecom service has been a major issue for long and the regulator is also getting frequent complaints on the complexities and loopholes of different internet packages and call rate offers.

BTRC officials said most of the customers submitted questions and expressed dissatisfaction over call drop, data price and the quality of overall services.

Earlier, on 22 November 2016, BTRC had hosted its first ever public hearing on the quality of services.

BTRC officials said the public hearing would help improve quality of services of the operators on the basis of customers’ feedback.

The telecom regulator has received 7,908 complaints from May, 2018 to April, 2019 over the service quality of four mobile operators. However, the regulator said they have already resolved 8,390 complaints.

Customers mostly complained about SIM bar, network issue, quality of service, tariff issues, mobile number portability and so on.

BTRC Chairman, commissioners, senior officials and representatives of mobile phone operators will be present at the hearing. Apart from them, BTRC has also invited officials of different government, semi-government and autonomous organizations, professionals and others to attend the hearing.

 

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Editor : M. Shamsur Rahman

Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

Editor : M. Shamsur Rahman
Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

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