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1 December, 2017 00:00 00 AM
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Bata fined Tk 1 lakh

STAFF REPORTER

The National Consumer Rights Protection Directorate has fined Bata Shoe Company (Bangladesh) Tk. 100,000, after a complaint was lodged that it had repeatedly refused to take back torn shoes from customers. According to the Consumer Rights Protection Act 2009, the fine is in line with the fact that allegations have repeatedly been submitted against the footwear company for violating the legal right of customers and the charges have been proved. When shoes are purchased, Bata promises 30 days' time to return the pair if it tears. But this is never done.  The company will have to pay the fine by December 6. On August 8, the Consumer Rights Protection Directorate directed that fines be paid following a complaint.

According to the complaint, on June 20, a person bought a pair of shoes from the Bata Mega City Store in Bashundhara City for Tk. 3,490. The very next day, a pair was found to be torn. He took the shoes to the Bata store. But the footwear company did not change the shoes. The cash memo clearly stated that if there was any problem with the product, it would be changed or repaired within 30 days.

Later, the person complained to the Consumer Protection Directorate, which, following proper proceedings, gave the verdict as the matter was proved. Shaheen Ara Momtaj, deputy director of the National Consumer Rights Protection Directorate, said the particular store was fined as there were repeated allegations against it from customers.

 

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Editor : M. Shamsur Rahman

Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

Editor : M. Shamsur Rahman
Published by the Editor on behalf of Independent Publications Limited at Media Printers, 446/H, Tejgaon I/A, Dhaka-1215.
Editorial, News & Commercial Offices : Beximco Media Complex, 149-150 Tejgaon I/A, Dhaka-1208, Bangladesh. GPO Box No. 934, Dhaka-1000.

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